Prudence Pitch

15:30 13/06/2019 |

Total post : 1,048

Amazon announces eligible subscribers can link their accounts to dial numbers hands-free beginning this week

(Business) Alongside this integration which the Seattle company is calling a “global first” Amazon launched Alexa Outbound Calling, a feature that allows U.K.-based Alexa users both with and without Vodafone plans to call mobile and landline numbers in the U.K., U.S., Canada, and Mexico at no charge.



Vodafone customers who link their numbers are afforded full control over calling and answering and can decide whether their Alexa-enabled smart speakers and displays (like those in Amazon’s Echo lineup, for instance) will ring when a call comes in. They’re also able to dial emergency services directly and to place mobile and Skype calls by connecting their Vodafone account and Skype to Alexa.

Where Alexa Outbound Calling is concerned, the mobile number used to register is displayed as a caller ID for outbound calls made using Alexa Calling (caller ID can be disabled in the Alexa app at any time), and Alexa dials U.S. numbers with a “1” and an area code to ensure calls connect. Emergency numbers such as 999 and 112 aren’t currently supported, nor are premium-rate numbers and international numbers outside the U.S., Canada, and Mexico.

In the U.S., free phone calls with Alexa to landlines and cell phones in the U.S., Canada, and Mexico became available in fall 2017, and Alexa-enabled devices in the U.S. gained the ability to send SMS messages to contacts in Android users’ smartphones. Not to be outdone, Google added free calling support for Canada and the U.S. to products in its Google Home smart speaker family two years ago.


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